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Katrina Finalley

Customer Service Supervisor

"At Aetna, diversity is integrated throughout the company’s corporate social responsibility efforts, activated nationally and locally through key partnerships and sponsorships and brought to life in communities across the country by our employees on the ground. We leverage this mindset to meet the changing needs of our businesses, as well as to meet the unique needs of employee segments across the company, both today and in the future."


Katrina Finalley is a Customer Service Supervisor in the Jacksonville Service Center. In addition, she serves as the Chairperson for the site’s Colleague Resource Groups. In that role, she works to provide insight and insight and advice to company leadership through a unique knowledge of markets, demographics and customers – particularly in relation to sales, customer service, marketing and product/service development.  She and the other Leads serve as company ambassadors at corporate events, community events and/or recruiting initiatives, as well as assisting talent acquisition through personal and/ or group networks.

Her undergraduate and graduate degree is from the University of North Florida.


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