Executive Vice President & General Manager, American Airlines Arena & The HEAT Group
"We are so proud of the fact that the staff of the Miami HEAT and AmericanAirlines Arena is every bit as vibrant, unique and diverse as the city we love and the community we represent. Valuing inclusion and championing diversity is a sound business strategy—but more importantly, it's the right thing to do."
-Eric Woolworth, President of the HEAT Group’s Business Operations
A veteran of the dynamic South Florida sports market for more than two decades, Kim Stone’s experience spans almost every functional area of a professional sports team. She has been an integral part of building the success of the Miami HEAT and American Airlines Arena by developing and implementing sound business strategies and management practices.
Promoted to her current position of Executive Vice President & General Manager in 2006, Stone is responsible for overseeing the day-to-day operations of the Arena. In her role as EVP, she oversees several departments including the team’s Business Intelligence and the partnership with Sapient Nitro to create and develop the HEAT’s Mobile App initiative. Additionally, Stone is responsible for the service and retention of the Miami HEAT’s season ticket holder base, which ranks among the top five in the NBA in seats and revenue. This unique combination of responsibilities allows Stone to create an atmosphere at AA Arena that begins and ends with a laser focus on exceptional guest service.
To that end, the Arena ranked among the top in the overall fan satisfaction and in-game experience according to the NBA’s annual game experience survey. It is home to the three-time World Champion Miami HEAT (2006, 2012 and 2013) and four consecutive NBA Finals from 2010-2014. Every year hosting a variety of sold out shows by megastars such as Justin Bieber, Taylor Swift, Beyoncé, Bruno Mars, Katy Perry, Madonna, Marc Anthony and Billy Joel, just to name a few. In 2014, the facility became the first arena in the world to earn Leadership in Energy and Environmental Design (LEED) Gold Recertification by the U.S. Green Building Council for design and energy efficiency (the arena first earned certification in 2009).
In September 2015, Stone was named by Sport Business Journal as a Game Changer, and in the summer of 2013, she received the 2013 Women of Influence award from Venues Today magazine.